How this site may be used

What this site is

Nortivia, operated by Coastal Mind & Wellness, provides evidence-informed educational information and general guidance for teens, parents, families, and young adults.

This educational website is separate from the affiliated private psychiatry practice. Using Nortivia does not establish a clinician-patient relationship with Nortivia, Coastal Mind & Wellness, or the affiliated psychiatry practice.

Age

Interactive features are intended for users age 13 and older. Children under 13 should not use Ask, assessments, or other interactive features.

AI-generated guidance

Some Ask responses are generated using artificial intelligence.

AI can misunderstand a question, miss important context, or provide incomplete or inaccurate information. AI-generated guidance should not be treated as professional medical, mental health, legal, or emergency advice.

No diagnosis or individualized treatment

Assessments, articles, tools, videos, resources, and Ask responses are educational. They do not establish a diagnosis and do not replace an individualized evaluation by an appropriate qualified professional.

Medication

The site is not intended to provide individualized medication recommendations. Do not start, stop, change, or adjust medication based on information provided by this site. Medication decisions should be discussed with an appropriate licensed healthcare professional.

Emergencies and safety

Do not rely on this site during an emergency.

The site is not continuously monitored and cannot contact emergency services or another person on your behalf.

If someone may be in immediate danger, call 911 or go to the nearest emergency department. In the United States, call or text 988 for the Suicide & Crisis Lifeline when appropriate.

Your responsibility

General educational information cannot account for every person's circumstances. You are responsible for deciding whether and how information from the site applies to your situation and for obtaining appropriate professional assistance when needed.

Please do not enter unnecessary identifying or sensitive information into the site's interactive features.

Acceptable use

Do not use the site for unlawful purposes, attempt to interfere with its operation or security, attempt unauthorized access to its systems, or use automated methods to misuse or disrupt the service.

Content and external resources

We work to provide useful, evidence-informed information, but we do not guarantee that every piece of information or AI-generated response will always be complete, current, error-free, or appropriate for every individual situation.

External resources are provided for educational convenience. Nortivia and Coastal Mind & Wellness do not control third-party websites or guarantee their content, availability, or privacy practices.

Intellectual property

Unless otherwise indicated, original Nortivia written content, educational materials, assessment structures, tools, branding, and design are owned or used by Coastal Mind & Wellness and are protected by applicable intellectual-property laws. They may not be reproduced or used commercially without permission.

Changes

The website and these Terms may change over time. Continued use of the website after updated Terms are posted constitutes use under the updated Terms.

Governing law, severability, and limitation of liability

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. If any provision is found unenforceable, the remaining provisions continue in effect.

To the extent permitted by law, Nortivia and Coastal Mind & Wellness are not liable for indirect, incidental, or consequential damages arising from use of the site. Total liability for claims related to the site is limited to the greater of the amount you paid to use the site in the twelve months before the claim or one hundred U.S. dollars.